Telephone and Voicemail Systems
East Coast Communications sells and services the latest technologically advanced phone systems.
Wave IP Business Communications Phone System
Powerful. Flexible. Dependable
Desktop integration increases your
productivity:
Manage your voicemail visually through a
simple intuitive interface, letting you prioritize
your messages at a glance. Easily place and
transfer calls and manage contacts with
drag-and-drop simplicity. Import contacts from
your Microsoft® Outlook directory, making it
easy to search for phone numbers. Make and
share notes about a particular call, and
bookmark sections of a voicemail message to
identify critical parts of a call.
Presence:
Confirm if a colleague is at a meeting,
traveling or available by phone before initiating
a call, conference or forwarding a call to that
individual.
Call Recording:
Record all calls, calls on demand, or on a
customized schedule to confirm customer
orders, support compliance efforts and
facilitate training and coaching.
Auto Attendant:
Provide a professional call experience by
directing prospects, customers and business
partners to the right person or department,
without the intervention or cost of an operator.
Intelligent Call Routing:
Dramatically improve your customer service
and your competitive advantage with advanced
call routing based on real-time lookup of
customer data.
Integrated Networking:
Aggregate multiple locations into a single
telephone system, combining users from
various locations to present a single network
wide extension list and dial plan.
Efficiency. Productivity.
"Wave 2.0 is a significant 'leap' ahead in features and functionality. Instant Messaging, both individual and group Instant Messaging, are huge and enhance productivity significantly. The new Mobile Extension feature, where users can now use any device, such as their cell, home phone, softphone etc, for their Wave extension is great and allows productivity to continue no matter where the user happens to be. Finally, the persistent notification mechanism in Wave for emergency on call notification and WaveMail where ViewPoint and your email are always completely synchronized for both Contacts and Voicemails adds to the overall value of Wave 2.0!"
Clyde Zimmerman, Principle of FiberCom and Founding member of NextGen
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SBX IP 320 Telephone System
®evolutionary
Enjoy the benefits of VoIP now, or evolve at your own pace. With the Vertical® SBX IP,™ you get support for traditional endpoints, IP endpoints, and SIP trunking in a single system. Which means you can deploy VoIP immediately or migrate at your own pace. Plus, the system can accommodate up to 48 users and multiple sites, so you enjoy pay-as-you-grow scalability.
Leverage your investment by delivering voice and data over a single IP circuit. Or deploy telecommuter options without the expense of moving to an all-VoIP system. SBX IP can take advantage of T1 or PRI trunks to provide cost savings and functionality traditional analog trunks don't offer.
All of which is ideal for a growing business, because who knows where tomorrow will take you.
Easy
Get up and running fast—and stay that way.
The Vertical® SBX IP™ integrates easily with existing networks, supporting a variety of phone types including digital, analog, IP phones, soft phones, and Wi-Fi phones for mobile users. Our pre-configured database templates make installation a breeze.
Add users or change settings simply by using PC software. It's a flexible system that can be administered through digital phone, modem or LAN—even via remote connection. It's easy to use, too. You empower employees to use its range of phone and voice mail features thanks to an easy navigation pad and LCD feature menus. Ultimately, the SBX IP lets you focus on running your business, not your telecom system.
Proven Use the telecommunications system already used by thousands of businesses around the world.
The Vertical® SBX IP™ was developed in partnership with an LG electronics joint venture. With thousands of systems sold worldwide, this communications system has a proven track record. Now it's able to deliver enterprise class capabilities at a price small businesses can afford. The SBX IP is a solution you can rely on call after call—day after day.
With the Vertical SBX IP converged telephony system, VoIP is easy to install, easy to manage, and easy to use.
Responsive
Improve customer service through enterprise-class communications. The Vertical® SBX IP™ lets you respond quickly to customers, vendors and partners, giving your organization the flexibility it needs to compete in an increasingly competitive marketplace. It's ideal for small companies—or small companies that want to be big. n Integrated voice mail/auto attendant for professional greetings n Robust voice mail functionality for users that allow a user to be notified of a voice mail via email n Mobile extensions and linked stations n Uniform call distribution, including call center functionality, agent wrap up, and supervisor functions n With the ezPhone application, CTI integration with Microsoft® Outlook® is available n Multi-party conferencing for up to nine conference rooms n Multiple tenant groups allow you to partition groups by department n VoIP (SIP) trunking reduces expenses and provides flexibility n Robust call routing capability enables live answer, auto attendant, or backup auto attendant coverage patterns.
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MBX IP™: Enterprise Capacity. VoIP Ready. Proven Features.
Intelligent
Work smarter. Work faster.
More than a phone system, MBX IP can improve operations, intra-company communications, and processes. When you communicate more intelligently, you impact your bottom line.
The MBX IP system provides a scalable solution for business that require up to 250 users. Because MBX IP is a converged telephony system, business can choose a mix of digital, analog, cordless, or IP telephones to meet their requirements.
MBX IP provides a migration friendly pathway for existing MP-5000, FX-II and XTS IP systems, supporting traditional endpoints, IP endpoints and SIP trunking – all with a single system that is scalable to meet the demands of enterprise customers. MBX IP will support all of the existing XTS-IP, FX/MP digital, and SBX IP endpoints, including the new Edge 8000 phones, as well as, having a compatible feature set. Deploy VoIP immediately or migrate at your own pace.
The MBX IP system provides hundreds of standard features that allow the system to adapt to your business requirements.
- Integrated voice mail/auto attendant for professional greetings
- Automatic Call Distribution, including call center functionality, agent wrap up, and supervisor functions.
- Network small branch offices using the SBX IP system to facilitate a seamless communication network.
- With the ezPhone application, CTI integration with Microsoft® Outlook® is available
- Multi-party conferencing for up to nice conference rooms
- Multiple tenant groups allow you to partition groups by department.
- VoIP (SIP) trunking reduces expenses and provides flexibility
- Robust call routing capability enables live answer, auto attendant, or backup auto attendant coverage patterns as well as DID, ANI or CallerID routing!
- Unified Messaging allows you to receive your voice mail as a .wav file attachment via e-mail.
- Mobile extension allows incoming calls (on T1/PRI or SIP trunks) to ring your cell phone when you are out of the office. Never miss a call again while you are out of the office
- One-touch call recording for more accurate customer orders, compliance & training
- Call Screening allows you to have listen to callers that have been routed into your voice mail so you can decide if you need to speak with them or not. Maximize your workday by focusing on important calls.
- Roaming mobility with either DECT cordless or Nomad IP™ wireless telephone offerings
- Hot desking allows a digital phone to be a shared resource
- Detailed reporting integrates with accounting and other management applications
- One touch feature button access for easy and intuitive feature operation. MBX IP provides softkeys with intuitive navigation via the LCD of a telephone.
Revolutionary
Enjoy the benefits of VoIP now, or evolve at your own pace.
With MBX IP, you get support for traditional endpoints, IP endpoints, and SIP trunking in a single system. Which means you can deploy VoIP immediately or migrate at your own pace. Plus, the system can accommodate up to 250 users and up to 72 multiple sites, so you enjoy pay-as-you-grow scalability.
Leverage your investment by delivering voice and data over a single IP circuit. Or deploy telecommuter options without the expense of moving to an all-VoIP system. MBX IP can take advantage of T1 or PRI trunks to provide cost savings and functionality traditional analog trunks don't offer.
Easy
Get up and running fast—and stay that way.
MBX IP integrates easily with existing networks, supporting a variety of phone types including digital, analog, IP phones, soft phones, and Wi-Fi phones for mobile users. Our pre-configured database templates make installation a breeze.
Add users or change settings simply by using a web browser! It's a flexible system that can be administered through digital phone, modem or LAN—even via remote connection. It's easy to use, too. You empower employees to use its range of phone and voice mail features thanks to an easy navigation pad and LCD feature menus. Ultimately, MBX IP lets you focus on running your business, not your telecom system.
Proven
Use the telecommunications system already used by thousands of businesses around the world.
MBX IP was developed in partnership with LG Electronic's worldwide leading telecommunications division, LG-Ericsson. With thousands of systems sold worldwide, this communications system has a proven track record. Now it's able to deliver enterprise class capabilities at a price businesses can afford. MBX IP is a solution you can rely on call after call—day after day.
Responsive
Improve customer service through enterprise-class communications.
MBX IP lets you respond quickly to customers, vendors and partners, giving your organization the flexibility it needs to compete in an increasingly competitive marketplace.
- Integrated voice mail/auto attendant for professional greetings
- Robust voice mail functionality for users that allows voice mail messages to be received via email
- Mobile extensions and linked stations
- Automatic Call Distribution, including call center functionality, agent wrap up, and supervisor functions. Built in reports allow supervisors to monitor performance of agents and the call center
- With the optional ezPhone application, CTI integration with Microsoft® Outlook® is available
- Multi-party conferencing for up to nine conference rooms
- Multiple tenant groups allow you to partition groups by department. Great for Executive suite applications
- VoIP (SIP) trunking reduces expenses and provides flexibility
- Robust call routing capability enables live answer, auto attendant, or backup auto attendant coverage patterns as well as DID, ANI or CallerID routing!
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Vertical/Comdial DX 120 Telephone Systems
The DX 120 Business Communications System is designed to give growing enterprises all the sophisticated communications features of big company digital systems in an affordable, easy to use and highly scalable package.
It comes standard with nearly 200 user friendly features previously available only to high end PBX's and is designed for offices from 2 to 80 employees. It also supports both T1/ISDN-PRI and analog trunking, conferencing, powerful Voice mail and auto-attendant options, and remote configuration. You can start small with a few telephone stations and expand as your business expands without having to sacrifice any of your original DX 120 equipment.
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Each of our telephone systems is available with a Voicemail and Auto Attendant to answer your calls so you can free up the valuable time of employees. This is especially useful when having a small office with limited resources. Have calls directed to specific extensions or mailboxes accordingly. For instance, if you have a small office and a call comes in for accounts payable, you can direct these calls to a Voicemail box and listen and return the calls when the time allows. Thus, freeing up time to answers sales calls, etc.
Vertical/Comdial Legacy Phone Systems
East Coast Communications continues to support and supply phones for many of Vertical/Comdial's products that have been, by definition, met their End of Life (EOL) cycle (including DXP, Impression, and Unisyn.)
Details on these systems are available by calling 215-513-1778 or toll free 866-513-1778.
If you don't see what you are looking for here, contact us. We will be happy to answer any of your service questions.
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